The next steps in the design thinking (DT) process is the define and ideation stages. Instead of thinking about how to extract work from your team, what if we considered, […]
Is service excellence as a culture really thriving? Caution: this post is about the cultural dimensions of service excellence. While I have worked in service businesses extensively, I am staying […]
“What are the distinct questions that need to be ascertained about the Coachees? How do Coaches ensure that their expectations about the Coachee’s approach and willingness to change are in […]
“Both DT and coaching fundamentally embrace a humanistic approach, deeply rooted in empathy. The true power of innovation lies not just in creative design, but in the genuine empathy it […]
“Coaches, much like design thinkers, seek to uncover the right questions—those that prompt the Coachee to reflect, introspect, and gain insights that pave the way for a brighter future. By […]
“Traditional linear and systematic problem-solving methods often fall short in addressing the complexities we face. Among the various present day frameworks available, design thinking has emerged as a particularly powerful […]
“How does cultivating relationships enable these leaders to become Resilient?Is it a natural ingrained mental and moral toughness or can it be consciously cultivated?One standout ability has been to consistently […]
“There is glamour attached to Talent while Hard work and Learning seems mundane. Also not being born with a certain talent is an excellent excuse to hide our inabilities. But […]
It’s ironic that much of what we learn—technological skills, communication techniques, and customer-first mindsets— often falls short in the face of emotional challenges. As leaders, we must confront our own […]
Organisations seem to expect two things from its employees across levels:1. Conformance2. Drive to achieve My question is this: can these two coexist? Let me say some more about both […]
