Exec. Coaching in India, the right time

Exec. Coaching in India, the right time

As more and more individuals contemplate becoming a coach and more and more contemplate opening institutions to train coaches and others contemplate building a coaching based leadership development or personal […]

Applied Self-awarneness

Applied Self-awarneness

Our first brush with enhanced self-awareness through feedback was perhaps in school when our teachers wrote something about us in our progress reports or our friends wrote something about us […]

Growing leaders from within

Growing leaders from within

From the 38th floor of the St. Regis Hotel the view of Mumbai was romantic. However, the three panelists including Madhavi Lal, Dr. Santrupt Misra and Judajith Das and the […]

The CEO’s HR Schooling

The CEO’s HR Schooling

Every new CEO in today’s world will acknowledge that “people” and therefore Human Resources management is one of his or her key drivers for business success.  Given this conviction, they […]

Bridging the Service Quality Gaps

Bridging the Service Quality Gaps

In my post of March 25th, I spoke about the gap between functional excellence and service quality. Using the Service Gaps model articulated by Zeithaml, Parasuraman & Berry in their […]