In the last few weeks my office assistant who is updating my contact list has been asking me to take a look at the large number of business cards I […]
Given my involvement with the field of executive coaching, I receive several calls from professionals who are seriously exploring coaching as a career and therefore looking at a coach certification […]
In my post of March 25th, I spoke about the gap between functional excellence and service quality. Using the Service Gaps model articulated by Zeithaml, Parasuraman & Berry in their […]
You are waiting in the plush lobby of a large and reputed organisation to meet someone. As you wait you cannot but notice the Organisation’s values statement, hanging on the […]
Talent, Resources, Human Capital – well, you can use any fancy term you wish to, but a Labour Court in Chennai recently held that a Senior Service Programmer of HCL Technologies […]
Several years ago, I suffered from a bad back and after much effort found great relief from consulting a highly regarded homeopath. I was so impressed with his treatment that […]
I became a certified coach in the year 2001 – that is almost 20 years ago. From a time when we had to evangelize the primacy and benefits of coaching, […]
I recently went to meet a client to discuss progress on the mentoring engagements we had set up for his two son. A common friend happened to be there in […]
I am with a team of managers in a workshop and the subject of discussion is “having conversations with your team members”. The managers agree that they will have conversations […]
Reading Swamispeak in this morning’s The Economic Times provoked me to ask this question to myself: Does appreciating and amplifying the positive work for a nation as much as it works for individuals, groups and […]
